Privacy Policy

PRIVACY POLICY AND DATA PROTECTION

 

At VeganChocolateShop.co.uk we are committed to keeping your personal data safe and secure.

 

If you have any questions about our Privacy Policy please email  hi@veganchocolateshop.co.uk

 

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we intend to use it and how we keep it secure. This Policy also sets out your rights in relation to your personal information. This Policy works in conjunction with our terms and conditions and only applies to the personal information that we obtain, not information that may be collected from your interactions with third parties.

 

Any changes we make to our Policy in the future will be posted on this page and, where appropriate, notified to you on the website or by e-mail.

 

1) How we collect your personal information

 

We collect your information at the point you decide to interact with us. This could include purchasing online, signing up for our email newsletter, or over the telephone. 

 

2) The Data we collect

 

We are committed to only collecting information about you that is necessary to carry out our business, provide the particular products or services you have requested and to keep you up to date about all the latest news from VeganChocolateShop.co.uk

 

It is your choice if you want to give us your personal information. However, if you decide not to, you may not be able to buy from our website, and you may not receive the optimal customer experience.

  

3) How we use your Data and why

 

We like to get to know our customers and provide them with the best possible experience. We use information we collect about you in a number of ways, including to provide the products and services that you have requested, offering you a personalisied experience and informing you about our special offers and exciting news, so that we can offer the best possible experience. We will also contact you to give you assurance that your delivery is on its way or if we have a query about your delivery.

 

We are permitted by Data Protection Legislation to process your personal data in the way that we do because the processing is necessary:

 

  • for the performance of our contract to provide you with products or services you have purchased
  • in order to comply with a legal obligation to which we are subject; or
  • for the purposes of the legitimate interests that we pursue; which are (i) to give you the best service/products; (ii) to optimise your customer experience and provide you with a safe, smooth, efficient, and customised experience; (iii) to run and administer our business; (iv) to discharge our legal obligations; (v) to prevent and detect fraud; and (vi) to evaluate, develop and improve our products and services.

 We will make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

 

4) Sharing Your Information

 

Except as expressly set out in this Policy we will not sell, personal information to third parties,  unless we have your permission or are required by law to do so.

 

However, we may share your data with some companies as an essential part of being able to provide our products and services to you.

 

5) – WordPress.com

Our store is hosted on WordPress.com.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through their data storage, databases and the general WordPress.com, WooCommerce application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then WordPress stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WordPress.com Privacy Statement here

https://automattic.com/privacy/

 

6) Marketing Messages and How to Un-Subscribe

 

We like to get to know our customers and provide them with the best possible experience. We may use your information to form a view on the products or services we think you would like, or that may be of interest to you.

 

You will receive marketing messages from us if you have requested information from us or purchased products or services from us and, in each case, you have not opted out of receiving that marketing. We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us. More details about the types of marketing communications we might send you are included in Section 3 above.

 

You can stop receiving marketing messages from us at any time. Once you do this, we will update your profile to ensure that you do not receive further marketing messages. Note that stopping marketing messages will not prevent us from sending you service communications; so you will still receive order updates and delivery information.

 

You can unsubscribe in a number of ways.

  • If you do not wish to receive any further posted mailings from us, please email: hi@veganchocolateshop.co.uk
  • You can un-subscribe from email and SMS messages, including our newsletters and alerts, at any time by clicking the un-subscribe link that comes within every communication we have sent to you

 

7) VeganChocolateShop.co.uk adverts online

 

Like most companies selling products and services online, we engage in online advertising that appears on third party websites to keep you aware of what we are up to and to help you see and find our products and access our services. We target banners and ads to you when you are on other websites and aps. We do this using a variety of digital marketing networks and a variety of advertising technologies like pixels, ad tags, cookies and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook Custom Audience Service.

 

The banners and ads you see will be based on information we hold about you, from what you have bought in the past or browsed on our website.

 

We would always encourage you to become familiar with the privacy policy of the other websites as our Policy applies solely to the personal information collected by us through our service and does not apply to these third party websites.

 

8) Keeping your information

 

We only retain information for as long as it is required for the purposes set out above or as may be required to comply with a legal or regulatory obligation to which we are subject. If it is reasonably necessary or required to resolve a dispute, prevent fraud and abuse, or enforce our terms and conditions, we may keep hold of some of your information, even after it is no longer needed to provide products or services to you.

 

9) Data security

 

We are committed to keeping your information safe and we take your online security seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal information transmitted to us or provided though the website and any transmission is at your own risk.

 

10) Your legal rights

 

You have many rights relating to your personal information: And it is important to us that you understand what these rights are and how you can exercise them.

  

If you want to exercise your rights, have a complaint, or just have questions, please contact us:

 

Email: hi@veganchocolateshop.co.uk

 

Telephone: 07931 408 305

 

Write to VeganChocolateShop.co.uk, 6 Paddock Fields, Old Basing, Hampshire, RG24 7DB